Hindware Experience Centers

Hindware Experience Centers are an exciting chain of display and concept stores. They are the one-stop place for home makers, architects, interior designers and business buyers to envision and explore Hindware’s dream products.

Experience centers brings brand Hindware closer to the consumer and promises to be a completely different experience.

The stores showcase the best range of Hindware products and offer first-hand experience of product features and performances. They allow consumers to experience Hindware elite product range across all categories including sanitary ware, wellness, and kitchen appliances.

Certifications & Accolades

HINDWARE HOME SOLUTION

Providing add on service to our customers by maintaining complete bathroom and kitchen product range for plumbing assistance irrespective of their brand.

Supporting & assisting working couple or customers who do not have time but look forward to skilled service personnel to ensure their peace of mind.

Highlights of Hindware Home Solution :

One Year Labour agreement with customers.
Preventive maintenance service.
Breakdown calls attendance.
Discount on Hindware Parts replacement.

Products Covered Under Home Solution Plan :

In Bathroom:

Sanitary ware (e. g Wash Basin, Bath Tub, Flushing Tank)
Faucet (e. g. Mixer, Taps, Showers, Health Faucets)
High end products (e. g. Shower Panel, Shower Enclosure, Multifunction/ Massage Tub Etc.)
Other products such as Geysers, Connection Pipes (Drainage pipes up tp drain, Water Supply pipe lines

In Kitchen:

Faucets
Trash Masher
Sink
Geyser

Scope of Hindware Home Solution:

Cleaning of Internal/fittings of product.
Repair & maintenance
Replacement of fitting (cost of parts to be borne by the customer)
Non Concealed connection pipes.
Consumables e. g. silicon, m – seal, cement etc.
HSIL parts on 20% discount on MRP. Non HSIL parts (as per their market availability), customer to pay on actual cost basis

The following services are not included in Hindware Home Solution:

Any type of masonry/civil work e. g. breakage of walls/tiles etc.
Leakage rectification from water supply lines e. g. from over head tank to bathroom.
Renovation/reinstallation of products, replacement of angle valve etc.
Any electrical work/electronic gadgets.
Cleaning of ceramic, outer body of products and manholes.
Cleaning of overhead tanks and geysers.
Replacement/repair related to concealed fittings.
Repair / replacement of parts and/or pipes that are concealed and behind the wall.
Other brands where parts are not available from the manufacturer/in market.
Other electrical/electronic gadgets used in Bathrooms and Kitchens.

Home Classification:

Standard Home : 2 EWC?Cisterns, Wash Basin, Faucets, Geyser/s, Over Head Showers, Kitchen Sink, Trash Masher (excluding hoods, hobs and any other electrical/electronic gadgets)
Premium Home: Standard Home Products + Bath Tubs and/or Shower Panel
Luxury Home: Premium Home Products + Multi Functions/Massage Tub, Whirlpool/Airpool/Shower Enclosures.

Home Solution Plan:

Seq	Home Type	*Home Solution Plan Price (Rs.)**	Preventive Maintenance Services
1	Standard Home	950.00	1.00
2	Premium Home	1200.00	2.00
3	Luxury Home	1650.00	2.00

HINDWARE PROTECTION PLAN

HSIL offers Hindware Protection Plan to our customers. This way we show “At Hindware – We offer You peace of mind” and you may leave all your product maintenance related worries to us by just being a valued member of Hindware protection plan family.

Hindware Care is easily accessible pan India at 18002007577 (all working days between 10.00 am – 6.00 pm) with in 24 hrs call attendance through our wide service network.

Protection from Dust, Fumes and Stickiness
Preventive Maintenance Service
Breakdown Assistance
No Labour Charges
Free Replacement of Functional Parts
Value for Money Service
Speedy Service Delivery
Peace of Mind

Duration : 1 year

Seq	Description	Total Amount	Amt. of HPP- Labour	Amt. of HPP- Part
1	Senso Urinal	1650.00	1555.00	495.00
2	EWC & Cistern	1200.00	840.00	360.00
3	Traditional Chimney	1750.00	1225.00	525.00
4	Decorative Chimney	2100.00	1470.00	630.00
5	Designer / Island Chimney	2100.00	1470.00	630.00
6	Built in Hob	1700.00	1190.00	510.00
7	Built in Oven	1200.00	1200.00	0.00

STANDARD LABOUR CHARGES

Post warranty, customer has an option to pay one time repair charges i. e. “Standard Labour Charges”. Standard Labour charges do not includes parts and are applicable on labour service Only. The repair warranty for the same fault is for 45 days.

Rate card for Standard Labour Charges:
For Individual unit	Up to 2 units at same premise	More than 2 units at same premise
Rs. 250/-	Rs. 400.00	Rs.400.00 + Rs.150.00 for each additional unit after 2 units

Terms and Conditions:

The above rates are inclusive of service Tax.
Taxes applicable are subject to change as per government regulation.
Standard labour charges include labour charges only. For parts used, customer has to pay as percompany prevailing rates.
No additional labour charges are applicable with in 45 days of same fault occurred.
Mode of payment of standard labour charges is cash only.
For all units installed beyond the municipal limits of the jurisdiction of the company service Centre/authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidental etc. will be born by customer.
The above rates are subject to change without prior notice.
Any dispute related to standard labour charges shall be with in jurisdiction of Delhi court.

INSTALLATION SERVICE

Hindware provides installation service** through company’s well trained, skilled service personnel to enhance product life and to achieve customer delight.

Scope of Work :**

Pre Installation (Before product purchase)

Assessing the site
Suggesting the alteration/civil/mason work, if required
Product marking

Post sale visit (After product purchase for marking only)

Checking of product & site
Approving the basic work carried/suggesting alteration
Suggesting the consumables/complementary products/accessories to be bought.
Capturing Site Details.

Installation call** (After product purchase & site ready)

Checking the site status
Approving the consumables/fixing accessories availability.
Installing the product
Giving functional demo to customer
Ensuring customer satisfaction
Taking customer feedback on Installation Report

Terms & Conditions

The above rates are inclusive of service Tax.
The above rates are for individual product. In case of bulk quantity/project installation, the rate are separate and to be collected from local service centre or write back to us at [email protected]. And we will contact you.
Installation points/site should be ready available for product installation. For any other work, The charges shall be collected as actual, only if it comes under scope of work, as decided by our Authorized service personnel.
Hindware service has a right to refuse to undertake the installation in case the work is beyond scope of working as deemed fit by Hindware.
Ensuring customer satisfaction
All suggested civil/mason/plumbing provisions to be carried by customer at his own cost.
The cost of consumables/material required to install the product shall be borne by customer only.
The additional accessories, which are not part of standard accessories supplied with the units Shall be provided by customer on his/her cost.
Post completion of installation, our authorized service personnel will demonstrate the product, In case of any abnormal functioning, the same has to brought to notice immediately.
The rates are subject to change without prior notice.

INSTALLATION GUIDE

Planning an ideal bathroom can take some time and energy, but in order to achieve the perfect look, it is totally worth it! After making the final choice and purchasing your desired product, the final step comes, and that is Installation.

Though it is recommended to take help from a professional plumber, if you are eager to do the installation yourself or have some prior experience with it, we have some helpfull tips for you to make your installation successful. All you have to do is select the product you want to install, go through the installation guide in detail and install your product in a safe, secure manner.